Support

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Setup and troubleshooting for RADIQ and the RADIQ Browser Bridge Chrome extension.

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info@myradiq.com

RADIQ Browser Bridge

The Chrome extension that lets RADIQ read and act on the web pages you ask it to. It needs the RADIQ desktop app running on the same computer.

Set it up

  1. Install and open the RADIQ desktop app.
  2. Install RADIQ Browser Bridge from the Chrome Web Store.
  3. Click the RADIQ icon in Chrome's toolbar, then click Connect.
  4. RADIQ shows a matching code. Check it matches the one in the extension, then click Allow.
  5. The extension shows bridge connected. You're done.

Troubleshooting

The extension says "RADIQ not running"

Open the RADIQ desktop app, or click Open RADIQ in the extension. The extension connects to it at http://127.0.0.1:3030, so both must be on the same computer.

The toolbar icon shows a red "!"

Pairing has expired or was revoked. Click the RADIQ icon, then Connect, and approve the request in RADIQ again.

"Connection was denied" or "Approval timed out"

Click Connect again, switch to the RADIQ app, and click Allow within two minutes.

Chrome shows "RADIQ Browser Bridge started debugging this browser"

That's expected while RADIQ is running a task in a tab. Chrome shows this bar whenever an extension controls a page. Clicking Cancel stops the current task.

RADIQ can't act on a page

Chrome doesn't let extensions work on chrome:// pages, the Chrome Web Store, or other extensions' pages. Open the site in a normal tab and try again.

I use a custom RADIQ address

Click the ⚙ in the extension popup, open Manual setup, enter your RADIQ server URL, and click Save & test.

Remove it

Go to chrome://extensions and click Remove on RADIQ Browser Bridge. This deletes its stored pairing token.

Privacy

The extension talks only to the RADIQ app on your computer and never to Radiq's servers. Read the full Browser Bridge privacy policy.