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Dana Whitfield08:41
Formal request: service credit under MSA Section 7
Our MSA guarantees 99.9% uptime. March was materially…
MO
Marcus Oyelaran08:46
Postmortem review notes · INC-2291
Draft is in the folder; flagging the auth-service…
TF
Tomás Ferreira07:58
Q3 QBR deck · v3 with your comments
Took your note on slide 9, cut the roadmap detour…
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IT Helpdeskyest 9:02 AM
Reminder: security training due Friday
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MetabaseJul 22
Weekly usage digest
Northwind seats active: 141/150. Top workspace…
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Lena KowalczykJul 21
Intro: Harborview Freight (via Sam)
Sam said you two should talk about their dispatch…

Q3 QBR deck · v3 with your comments

TF
Tomás Ferreira <tomas.ferreira@meridianhq.com>
to Devansh
07:58

Took your note on slide 9, cut the roadmap detour, and moved the seat-utilization chart up front. v3 is in the drive folder.

Still missing the March availability number for the ops review section · can you confirm which figure we're standing behind?

T

Formal request: service credit under MSA Section 7

DW
Dana Whitfield <dana.whitfield@northwindlogistics.com> · VP Ops, Northwind
to Devansh
08:41

Devansh,

Our MSA guarantees 99.9% uptime. March was materially worse than that; we had a full working day where our dispatch team couldn't log in. We're formally requesting the service credit under section 7.

Dana Whitfield
VP Operations, Northwind Logistics

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Master Service Agreement · Northwind Logistics × Meridianp.14 of 31

7.3  Service credits

If Monthly Availability falls below the commitment in Section 7.1 (99.9%), Customer is entitled to a credit against the quarterly fees then due, per the schedule below. Credits are calculated on quarterly fees: 10% where Monthly Availability is below 99.9%, and 25% where Monthly Availability is below 99.5%. Credits are Customer's sole remedy for availability shortfalls and must be requested within 30 days.
Monthly availabilityCredit (of quarterly fees)
< 99.9%10%
< 99.5%25%
Meridian Statuspage · publicMarch 2026

Reported uptime: 99.94%

All systems · aggregated across regions · self-reported by monitoring
No incidents recorded for Mar 12. ← this is the discrepancy
Internal incident log · PagerDuty exportQ1 2026
IDSummarySevDurationDateOn-call
INC-2304Elevated latency, EU regionSEV-30h22mMar 28K. Adeyemi
INC-2291Hard outage · auth service down, dispatch login failuresSEV-14h07mMar 12Marcus Oyelaran
INC-2287Webhook delivery delaysSEV-31h04mMar 3M. Oyelaran
March = 44,640 min · 99.9% allows 44.6 min down · 247 min down ⇒ 99.447%
meridian/payments · PR #482 · "Rework proration rounding"merged 09:02 · Jess Park

payments/proration.ts

@@ prorate(plan, change) @@
39function prorate(plan, change){
40- const end = plan.endDate ?? addDays(plan.start, plan.trialDays);
40+ const end = plan.endDate;
41 const days = differenceInDays(end, change.date);
42 const daily = plan.price / plan.periodDays;
Null-guard on plan.endDate removed; trial plans have no end date. ← the regression
Sentry · issue PAY-1187first seen 09:06

TypeError in checkout

TypeError: Cannot read properties of null (reading 'endDate')
  at prorate (payments/proration.ts:40)
  at applyPlanChange (apps/api/checkout.ts:188)
release 84.2 · 412 events / 15 min · 68 users affected
98% of events: plan.type = "trial"
Volume is dominated by trials, but volume isn't blast radius. ← why Radiq cross-checks
CI · release 84.2 · pipeline #5521all green · 09:02
StageResultTime
buildpassed71s
tests · proration.spec.ts11 cases · none with plan.endDate = null104s
deploy · productionshipped09:02

Radiq repro matrix

Pathplan.endDateResult
Trial upgradenullthrows
Annual downgrade (post-refund)nullthrows
Monthly upgradeDatepasses
Cancel at period endDatepasses
2 of 4 paths fail · Sentry only surfaced one (trials dominate volume)
Product roadmap · v7written Sep 2 · Noor Haddad

Q4 commitments

MilestoneTargetDepends on
SSO audit-log exportOct 15AUTH-119
Usage alerts GANov 12none
Mobile approvalsDec 3design sign-off
Written before the dependency slipped. ← the stale date
Jira · AUTH-119epic · auth service

Auth service migration

StatusIn progress · 12 of 30 points done
AssigneeK. Adeyemi
Original dueOct 8
BlocksAUDIT-88 · SSO audit-log export
Eng standup · notesyesterday · 09:30

Auth workstream

payments · proration rework ships today (Jess).
auth · token-revocation edge cases found in migration testing. AUTH-119 slipping ~3 weeks; new ETA Nov 10. Not yet reflected in the roadmap doc.
infra · cert rotation is now automated (INC-3104 follow-up).
Attendees: K. Adeyemi, J. Park, M. Oyelaran, R. Okafor · notes by Radiq. ← the real ETA
Postmortem · INC-3104 (draft)Maya Chen · 07:35

Payment webhooks · 38 min degradation

03:12 SEV-1 triggered · webhook error rate > 40% (us-east).  03:14 circuit breaker opened automatically.  03:31 signer cert re-issued.  03:50 resolved.
Root cause: expired intermediate certificate in the webhook signer; the rotation runbook was manual. Auto-mitigation held for 19 of 38 minutes · no customer data affected, no manual paging beyond on-call.
Actions: rotation automated (shipped Jul 22) · alert when any cert age < 14 days.
Reliability dashboard · Q3 to dategrafana · live

Availability & response

99.97%
availability, Q3 to date
22m
median time to resolve
2
SEV-1s this quarter
Error budget: 62% remaining · both SEV-1s auto-mitigated.
Deploy frequency · two exports foundgraphite · jira

Same metric, two definitions

SourceWindowDeploys / wk
Graphite dashboardrolling 30 days9.4
Jira exportcalendar quarter6.1
The Q2 board deck used the Jira calendar-quarter basis. ← the discrepancy
New Message

vs
proration.ts · payments
proration.tscheckout.tsproration.spec.ts
36// Applies mid-cycle plan changes with daily precision.
37import { differenceInDays } from 'date-fns';
38
39export function prorate(plan: Plan, change: PlanChange) {
40  const end = plan.endDate; // #482 removed the trial guard here
41  const days = differenceInDays(end, change.date);
42  const daily = plan.price / plan.periodDays;
43  return round2(daily * days * change.ratio);
44}
⎇ main*TypeScriptLn 40, Col 27Prettier · ✓
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